Globe & Mail, Air Canada defends board of directors
http://www.globeandmail.ca/servlet/s...ery=air+canada
"....no board 'could or should have foreseen' the Sept. 11 terrorist attacks, the war in Iraq or the outbreak of severe acute respiratory syndrome."
Yes, in the mind of AC, none of its problems were caused by a) shoddy customer service b) ill conceived business strategies c) an absolute focus on market dominance to the detriment of service d) an employee attitude that until only recently viewed the customer with something approaching disdain e) customer relation strategies vis-a-vis it's best customers (SE's and E's) that border on outright hostility if not stupidity f) numerous brilliant business flops and many other other factors
Years out, someone will do a book on AC after its demise, and the statement above about the board will be indicative of the state of denial that existed within AC right up to the end.