Originally Posted by
DaveInLA
I'm having trouble getting the account to work for my wife. I opened my AP account almost a year ago but didn't bother finding the "B" to send money to. Recently, I talked my wife into playing this game with me and I sent $45 to her email address. She had an Amazon account, but no AP account. She received the email for AP and followed all the steps including putting in her SSN and just verified her email address a few hours ago, but she still can't claim the money that is waiting to be claimed. She gets this message when she tries to claim the money.
I had something
similar happen quite a while ago after sending a payment to an email that wasn't already associated with a verified account. I waited until the time limit expired for the recipient to claim the funds (30 days?) and then they were returned.
If it doesn't go through in a little while contact AP and they should be able to help so you don't have to wait for the funds to be returned and then resended.
