Originally Posted by JohnnyP

I matched over last spring after the UA/CO debacle and have not looked back either. I even moved to a UA hub city and still avoid them like the plague, except for one flight where it was inevitable (SJC-DEN).

WHAT I LOVE
+ 8 SWUs that I can use on any fare, and they actually clear! (85% success rate)
+ MUCH better front-line service, smiles, favors and treatment -- EXP is just like the "old" 1K used to be on United
+ Wifi on the planes is a great benefit, and grateful for MRTC (I was worried I would miss E+)
+ Snack in coach for EXPs when your upgrade doesn't clear (LOVE this little perk!)
+ Access to IFL and now a new Amex Centurion Lounge in DFW D
+ AAdmirals Clubs are good quality and always wonderful service
+ EXP phone desk is miles ahead of the excuse United has for a 1K line

WHAT I MISS OR HATE
- United EQM bonuses for class of service -- since I fly a mix of discount economy domestically and international business class fares, I used to qualify way faster on United than on AA's point/miles system
- Award availability -- AA is just plain stingy with award space
- Global route network -- Asia, Australia, more limited oneworld network in Europe
- The BA fuel surcharge for award redemptions is usurious, and in my mind should be borderline illegal
- UA upgrades clearing based on fare purchased -- I often buy the week before I fly, and on AA am punished even though I probably paid a higher fare