Originally Posted by
JW6130
If Marriott is switching to this less optimal pillow format across properties, I have some advice. Start actually following your Plat/PP members' profile information for pillow type! Usually, only RC and JW honor your pillow type request consistently. (There are some other great properties that are exceptions to this.)
JMHO
Not really such a good idea if I may say. Here's why.
Why would a company such as Marriott actually want to provide what their customers are asking for?
What would follow is that the properties need to actually follow through--and as you mention, only RCs and JWs consistently deliver.
Now--by getting rid of what customers really like--there will be much fewer problems having guests making explicit requests and feeling let down.
