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Thread: Accor/ ALL: experiences with best price guarantee
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Old Oct 29, 2013 | 4:20 pm
  #86  
TravelinSperry
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Join Date: Feb 2013
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Originally Posted by Charlesatlarge
It has now been a week since I submitted a BPG claim. Today I received a generic email from them telling me that they can't read the form (it's their online form) and that I need start over. Accor clearly doesn't care about its guests. Now I remember why I moved my business to SPG and Hyatt years ago. Accor's customer care is a joke!
Clearly. Don't bother. Just don't bother. They have the most ridiculous best price guarantee people working for them in the industry. I'd fire the 100% of them if I was the CEO of Accor and start over.
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