Originally Posted by
AA_EXP09
With regards to FFP-the job as a TA is only to input it, not to manage redemption/explain the program, so it shouldn't be that much work.
Shouldn't but with some clients it can be as the myriad of programs with ineligible booking classes or only partial miles isn't deciphered quickly or easily and would take time to research. A client who is paying for ticketing but getting no FFP/FFM insights might just decide they could do it themselves if they're already doing half the job anyway.