Originally Posted by
moman
Has anyone else noticed that FS Marriott properties are phasing out the square euro pillows and putting only four elongated "soft" pillows on the beds now, very similar to a Sheraton/Westin setup.
It's not in all properties yet - but it's coming according to the manager of one of my favorite airport locations. She told me about the new linens, new pillows, and the new line of Thann amenities.
When I inquired about the lack of euro pillows (which I love!), she mentioned if I had been there just a week prior they were selling them for 4 for $1, and the rest went to the local Goodwill.
Yes, I noticed this recently as well. I loved the square euro pillows at FS Marriotts. One of them was perfect for me.
The worst part about the "soft" pillows is that none of them are foam pillows by default. I called to get a couple of foam pillows, and they told me they were "out" of foam pillows. I've never had that happen at a FS Marriott.
If Marriott is switching to this less optimal pillow format across properties, I have some advice. Start actually following your Plat/PP members' profile information for pillow type! Usually, only RC and JW honor your pillow type request consistently. (There are some other great properties that are exceptions to this.)
While I'm at it, charging a $2.50 "convenience fee" for picking up food from the hotel restaurant to use my $10 voucher is incredibly tacky. It's hard enough to use without taking 25% of it off the top for putting my food in a Styrofoam box!
JMHO