I observed that I get the longer Survey for Properties, that are receiving less then GQQD reviews and more then the usual issues with comfort, food service, or cleanliness.
For example, my recent Oct stay at the Beijing JW Marriott had the most worn out used uncomfortable mattresses of any JW or Marriott, that I have stayed at around the world in the last 25-30 years.
I have often remarked about how wonderful the beds were at the Marriott's and preferable to saying home. Confirmed by a friend, who has found the same comfort at Marriott's, but didn't make the connection to the more newer mattresses at the Marriott's compared to the usual over worn home beds, that so many people have.
Even the Manager agreed at Beijing, that it was time to renovate!
There have been hotels, that were demoted as Marriott's in a timely manner after the surveys confirmed the complaints received.
Now I can't wait to get home with the best of all Latex Mattress.
No more low back pain and no t need for Acupuncture or adjustments. ^