Old Oct 27, 13, 5:33 pm
  #50  
exerda
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Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 52,518
Originally Posted by emilio911 View Post
From my personal experience, UA phone agents are unable to rebook someone on an AC flight even if there is some major schedule change or flight cancellation. (Phone agents are clearly unable to rebook someone on a AC codeshare flight, not solely "unwilling".)
Phone agents actually are able to rebook you onto partner metal. They would prefer to put you on UA metal, and of course YMMV, but I have had them offer to put me on AC and NH metal during irrops (and have asked for US metal before in irrops--but didn't get it as US was already overbooked). You may even be able to get them to put you on any available carrier, but they'd prefer to do UA, then partner, then OAL.
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