Legality of the no-show cash fee policy for award bookings
Recently, I was charged an outrageous fee of $400 for a hotel room that averages around 100 as a no-show fee. I am a Hyatt Diamond and fought it with the hotel (which initially refused to reverse it) and then on their facebook page, Twitter page and on the survey. The charge has seen been removed. My initial booking was with points (8K). My question is what is the legal basis for the charge if this were to happen again? When I book the hotel there is some verbiage around that I assume but can this stand from a legal basis? Nowhere do they spell out the exact charge but even if they did is it legal?
If I book a suite in Paris using points and they charge me 2.5K for no-show will it still stand? I understand if they take the points for the booking but since I never agreed to pay the dollar charge and transacted with points is this policy legal? I read some post on SPG in the past where this happened to someone else as well but dont remember the details.
Last edited by saaru; Oct 27, 2013 at 10:05 am