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Thread: Why is HI excluded from complimentary upgrades?
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Old Oct 26, 2013 | 8:31 pm
  #11  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Shocking as this may seem, supply & demand governs fares, product & vagaries such as UG's.

Consumers perceive the DL HI product to be good value, so they buy it. If you think differently, you ought to be flying one of the others.
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