Originally Posted by
goalie
She did answer "1k Desk" vs "Premier Desk"
so my gut (tho can't be 100% certain) is that she is a PMUA agent-now as to working from home or not, you bring up a good point.
CO agents can work from home. A UA agent told me not yet, but soon they will be able to also. She said regardless, she would always identify herself at Chicago if asked.