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Old Oct 26, 2013 | 6:53 pm
  #14  
wyvern
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Originally Posted by Can I help you
Thanks, I can see that I have an Emerald cardholder on my flight tomorrow that has paid for his seat and I wanted to let him know that this wasn't required.
^ Great work - that's really thoughtful. It shows how technology can help for BA and its passengers - but also how the best staff and a proactive approach can make even more use of the technology.

How far in advance of the flight do you get given the passenger data?
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