Originally Posted by
jerseygirl
I always ask where the agents are, a little chat often seems to help humanize. The request and get good result
^^ Works like a charm.
Originally Posted by
Kacee
There is an SLC call center. But agents also work from home. I typically get Dearborn or Honolulu if I call in the really early morning hours from the west coast. I did get someone working at home earlier this week.
The at-home agents have been wonderful, IME. Maybe the lack of stress associated with no commute? Of course, Honolulu agents are the tops, as are some of the Chicago staff.
Originally Posted by
MatthewLAX
What is it with the Houston call center?
Do you even have to ask?
HUACA