Not sure if this has been covered in this thread...
I stay here all the time, on average of once every two weeks... over the last few years.
Does anyone know who the resident (old) lady is? Does she live at the property (and why?!)? Everytime I am here, she is in the club lounge. It has been this way the last 25 or so times I have been in the club lounge... the way the staff treats her is with familiarity... difficult to explain. Who is this lady?!