FlyerTalk Forums - View Single Post - Customer service shock..The 'Gold' standard.
Old Oct 25, 2013 | 9:08 pm
  #5  
Turicus
 
Join Date: Nov 2011
Location: LPB
Programs: Skywards Gold, Miles & More, SPG, Marriott
Posts: 410
Originally Posted by dogsrock
Seemingly, as with all things aviation, it is down to the crew.
I second this. Some flights I get greeted by the Purser/SFS and assigned crew, asked for meal preference, served first, get asked if I need anything else etc. Some flights I don't even get acknowledged and have to ask for a fast-track card or anything else.
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