Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,875
Those screenshots are verbose, bordering on speciously flatulent. Besides, since when could the CX website help you book tickets to events and such? It can barely book you on a flight!
How about beginning with fixing the simple things one used to be able to do, like get mileage upgrades, first?