FlyerTalk Forums - View Single Post - Customer service shock..The 'Gold' standard.
Old Oct 25, 2013 | 4:21 pm
  #3  
dogsrock
 
Join Date: Mar 2012
Programs: EK Skywards Gold, Etihad Guest Gold, VS
Posts: 256
Originally Posted by comflyer
My experience is that the EK Goldexperience and service consistency are better in Business class.
My experience is the same as yours. I flew down here to Australia last weekend. On the LHR-DXB leg in Y I had no acknowledgement other than being handed a FastTrack card shortly before landing. Even then, no words.

On both J legs, DXB-SIN and SIN-MEL (crew changed in SIN), I was sought out by both pursers and various cabin crew, including getting a "we think it important to acknowledge our high value customers" speech.

Seemingly, as with all things aviation, it is down to the crew.
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