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Thread: Marriott Post-Stay Surveys
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Old Oct 25, 2013 | 7:49 am
  #6  
socrates
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Originally Posted by nrdk
My question is simply, do hotels actually pay attention to the follow-up surveys that are done, or is this a YMMV situation?
Thanks
Yes they do - hotels can be tossed from the brand based upon their scores....GM's can lose their bonus etc...they are pretty important
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