Originally Posted by
Siambob
I've searched the United website and I cannot find an answer to my question so I'm hoping someone will know what I should do.
This Saturday I'm flying the first leg on a r/t ticket (The ticket is paid and I'm silver) from Shanghai to Chicago and then return to Shanghai several days later. My circumstances changed and I would like to change my return flight to Bangkok and not go back to Shanghai and also change the date of travel of the second leg? Is this type of change permissible? If it is permissible, how can I approach United so they won't charge me several hundreds of dollars. Finally, if I call the United reservations agent and discuss my request, will I be charge a $25 phone fee just to talk with an agent?
I'm thinking that if the fees are somewhat crazy, I just might cancel my return flight and use miles to book an award travel from Chicago to Bangkok. If I did cancel my return flight, would I be able to get a partial refund for the unused leg of this trip?
Thanks for anyone who might know how I can approach this as I'm sure many travelers have encountered similar situations in the past.
You will have to pay whatever change fee is applicable to your ticket (likely $300) and any difference in fare. There could be a substantial fare difference because UA often prices round-trip tickets at a discount to one way fares and you are making the change so close to departure. It is unlikely that they will waive the change fee and even more unlikely they will waive the fare difference.
There is no fee to call and the only way to know for sure how much it will cost is to give UA a call.
Depending on the type of ticket you have you may or may not be able to get a refund, again your best option is to call and ask.