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Thread: Status STARS [2013-2023]
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Old Oct 24, 2013, 8:33 am
  #8  
GBM.flights
 
Join Date: Mar 2009
Location: GVA,OPO
Programs: BD the last decent FFP
Posts: 1,856
This is clearly an employee engagement exercise.
Less than 4 stars and the employee is empowered to treat the customer like dirt.
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