Originally Posted by
jsmith50
This, to me, is the pertinent point. If luggage is missing for whatever reason, DL should allow the pax to buy appropriate clothing, toiletries at reasonable expense and seek reimbursement. I would see this as an opportunity to add to the wardrobe. The fact that you were, at this point, aboard a cruise ship should be meaningless as they have clothiers on board many/most ships and DL would have still reimbursed you. The terrible part is that you did miss dinners and excursions but if you had been aware that you could buy appropriate clothes at DL's expense, perhaps you wouldn't have missed those opportunities. I don't see DL giving you any reimbursement for missed outings but you have a valid case for the other issues.
Perfectly said. Delta left our luggage at LAX en route to SYD (and eventually ADL) in November 2011, so the wife and I went shopping when we landed and added a couple of nice options to our wardrobes. Bags arrived the following day, delayed approx. 30 hours. I can't remember what the reimbursement limits were, but I think we each wound up getting between $100 and $125 back without any fuss whatsover.
OP, do you still have receipts from any clothing/toiletry purchases? You should definitely be able to get reimbursed for those essential items.
I assume that the reimbursements are per day? I've (fortunately) never experienced a multiple-day luggage delay, so I'm just curious...