Originally Posted by
arthur45
Could you please tell me what yartuta means? I have googled it but no help there. Thanks
Edit - sorry just realised the acronym. I do not normally use travel agents because normally I can get responses quickly from other airlines not experienced problems before.
I guess we all wish for more responsiveness from call centres but I doubt on any airline we will see this improve a lot.
On a $5,000 - $10,000 D/I, J , F fare, paying the $35 fee, that's so inconsequential, adds a ton of value from providing a nice paper itinerary and paper e-ticket (I know a "paper" e-anything seems an anachronism) and a 24/7 toll free hotline answered in one ring, to overnight credit card refunds and all the seating and that done on the spot, it is money well spent.
I can tell you that in some countries a paper e-ticket from a world-wide TA adds a lot of confirmation when computers are wonky. Developing countries love the paper evidence as much as rubber stamps and stick on foil seals.
Even if I flew coach, $35 would not stop me there either.