FlyerTalk Forums - View Single Post - Delta360 for HVC DM's

Oct 21, 2013, 4:45 pm

#67

rylan

FlyerTalk Evangelist

Join Date: Sep 2007

Location: BOS

Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC

Posts: 15,206

Quote:

Originally Posted by SOBE ER DOC

It's wonderful if DL improves CS for the new 360 members but if they do it at the expense of the other elites that's going to be a problem. UA learned a VERY valuable lesson during their merger when they kisses their GS members' a@@es while treating the 1Ks and other elites like crap. Many of the other elites revolted and bolted to AA the moment AA offered a top-tier status match. This hit UA's RASM in a negative way that they have not recovered from. Here's hoping DL is not so stupid as to follow the same path.

That is exactly my concern. I hope the rest of us DM's don't take a back seat to make room for whatever the extra-special 360 service will be.

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