Originally Posted by
Palal
That really sucks!
Global Entry - just update the info (new passport number) on the website and you'll be fine. Visa on a new passport - I doubt you'll have any problems. Just explain the reason that it's new if asked. Have you contacted Trenitalia to see if they maybe found the passports?
Have you contacted the US Embassy to see if the passport has been turned in?
No, but those are good ideas. I'll contact Trenitalia and the US Embassy, as well as the Italian Embassy for my Italian passport. I've tried calling the Italian Embassy several times about the visa, and they just don't answer the phone after about 15 tries. You get a recording, then they hang up.