Originally Posted by AnneRamsay

Called Customer Relations this morning, and had the nicest, most accommodating conversation with an agent who apologised profusely for the delay, approved the decision to take a taxi rather than opt for the night bus, and arranged on the spot a bank transfer for the full amount paid for the taxi. When I asked for the address for sending the receipt she said "don't worry about that, no need". Very very well done, BA. Very well done.