Originally Posted by
Cooper Slay
I am pleased to announce that after 10 emails by me and 8 by them, Avis has refunded to me the inappropriate charge they made for foreign currency exchange. My case with them is now closed. The warning to other international car renters is still appropriate. Avis apparently intends to continue making surprise, unannounced, unauthorized, after-the-rental charges for foreign currency exchange.
Cooper Slay
They are still refunding on a case-by-case basis (and with a fight!) rather than changing their policy. They certainly still need a massive blow on their head in the form of some class action (I can't imagine any regulator who can make them change their global practices).