Originally Posted by
Often1
+1 - Exactly. The tone is completely inappropriate. CSR's are professionals, not servants and even servants aren't treated this way. Whatever bit of extra effort fixing this might take, OP will never get it and any future CSR looking through this record will "hear" the tone.
Practically speaking and passing the inappropriate tone, OP has chosen to believe the carrier, not the chain. The carrier says it hasn't received the points and the chain at least implies that it sent them. Perhaps the chain did and the carrier credited them to someone else who has not called in to complain that he got something he didn't deserve.
If OP wants to push the "reset" button, he could try sending a new short & concise complaint, noting that the carrier reports that it has not received the credit notice.
My experience with the IHG service centre is that they rejected both of my previous service requests out of hand & after weeks of getting nowhere IHGCare rectified them immediately upon being advised. This time IHGCare initially adopted a stance which dismissed my request for help out of hand, showing that they hadn't bothered to read my initial very polite request for help. IHGCare have since followed up with me & are now investigating it. My emails to IHGCare are completely appropriate & reflect their responses. I run a services business & any company which rejects customers legitimate & well worded complaints out of hand should expect the customer to react. There is no need for me to push any reset button, my first email to IHGCare was polite, short & concise, noting that the carrier had not received the credit notice.
The airline in question has always been exceptionally responsive.
I'm surprised at the number of apologists on this forum for IHG.