Originally Posted by slidergirl

From what I understand, Butler Services is the hotel operators at St. Regis hotels. They take all the calls, internal and external. If you are in a suite, your requests will be forwarded on to your Butler for execution. If you are not in a suite, you will be transferred to the appropriate department. And, there is "nothing more than" about the operators!!! You try to take phone calls all day, answer questions, apologize for service missteps, etc.... In a large, full hotel, I could only imagine what it is like...