Old Oct 20, 13, 8:47 pm
  #350  
uxb
 
Join Date: Jan 2008
Location: JFK, BUR, YVR
Programs: AS (MVP), BA, DL, HH (G), MR (T/LTP), UA (*S), UScAAre (1,55MM), WN
Posts: 4,688
Originally Posted by slidergirl View Post
From what I understand, Butler Services is the hotel operators at St. Regis hotels. They take all the calls, internal and external. If you are in a suite, your requests will be forwarded on to your Butler for execution. If you are not in a suite, you will be transferred to the appropriate department. And, there is "nothing more than" about the operators!!! You try to take phone calls all day, answer questions, apologize for service missteps, etc.... In a large, full hotel, I could only imagine what it is like...
Apologies are all they do. The St. Regis should be a flawless experience, but there are always more guffaws per visit than at the W or the Palace nearby. Their level of inconsistency is truly absurd; especially, when considering the price.
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