Originally Posted by
Wan1dap
Have a look in the mirror.. Firstly you waited over 10 weeks to raise the issue, so it can't be too important. Secondly look at the language you are using. Treat them like humans and you might get a better response. You sound like a bitter, spoilt child.
+1 - Exactly. The tone is completely inappropriate. CSR's are professionals, not servants and even servants aren't treated this way. Whatever bit of extra effort fixing this might take, OP will never get it and any future CSR looking through this record will "hear" the tone.
Practically speaking and passing the inappropriate tone, OP has chosen to believe the carrier, not the chain. The carrier says it hasn't received the points and the chain at least implies that it sent them. Perhaps the chain did and the carrier credited them to someone else who has not called in to complain that he got something he didn't deserve.
If OP wants to push the "reset" button, he could try sending a new short & concise complaint, noting that the carrier reports that it has not received the credit notice.