Originally Posted by Puppenstein

Glad things worked out. I am surprised at how few people in this thread feel this is a big deal and to expect that wake-up calls will never come. Yes, I also set my phone because I have also had calls either come late or not at all and although none of them have resulted in me missing something important yet, I think that it is one of the worst things a hotel can miss. I always set my own on the phone in the room (I think all IHG properties are supposed to have the automated option) because I know that the front desk can get busy and distracted. But, it was great service to have the hotel do all that for you. Most of all, they took ownership which is really the most important part.