Originally Posted by
SOBE ER DOC
It's interesting...my impression is that AA is ahead of DL in every way except their hard product. I feel much more appreciated as an EXP on AA than I do as a DM on DL. The Porsche rides and things like that are nice but what I really want is to feel valued as demonstrated by the airline actually making sure my travel experience is seamless. I could care less about the thanking me for being a DM or giving me more miles that I can't use anyway. What matters is how I am handled during IRROPS and reaccommodation.
The hard product and customer service on Delta is hard to beat. AA is going to go through some pains personal wise as they leave bankruptcy due to give backs. IROOPS is one place where Delta excels and for me to know that if something goes wrong I don't have the highest priority would be pretty disappointing, especially knowing that for me CK is a slam dunk if what I understand from a couple friends who are members is correct.