FlyerTalk Forums - View Single Post - How to contact Japan Airlines for baggage claim Mileage Bank (JAL email or fax)

Oct 19, 2013 | 6:29 am

#2

JALPak

Ambassador: Japan Airlines

Join Date: Mar 2008

Location: LAX

Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum

Posts: 17,140

Quote:

Originally Posted by Alex100i

I flew with JAL the day 15/10/13, flight JL413 from Tokyo to Helsinki, and I had a problem of pilferage of my baggage. Do you have a fax number or an email number to write my complain? The customer care in London is having problems answering my calls.
Until now I've found only jalspc at jal.com, and arrivalservice at servisair.fi, with no answer from both of them.

Moreover, is there an email or fax to contact JAL for missing Mileage Bank?

Thanks for your help.

Sorry to hear about your luggage. Just use the web form on the Japan region site. The agents from Japan will be able to help.

https://rgst.jal.co.jp/cgi-bin/jal/g...gi?phase=1&e=1

It takes up to 5 days for JAL to post miles to your JMB account. If miles haven't been posted after 5 days, you can request for miles online.

http://www.jal.co.jp/en/jalmile/flight/jal4.html

If you are crediting to partner's program, it will take longer for those miles to post, usually within 1-4 weeks as those are done in batches.

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