Originally Posted by
Seattle68
The lobby remodel is nice, but the elevators need serious work - the lights would go off again and again, but no car would arrive.
When I checked out, internet was on my bill. The manager I asked to remove it said I should have chosen internet as a Platinum amenity - he insisted that it was only free for Plats if taken instead of amenity points, but he took it off "as a courtesy".
Hi Seattle68,
Thank you for your feedback.
May I ask you to provide your reservation details to me via private message here on Flyertalk or by email, so that I can forward this issue to SPG Hotel Coordinator to investigate?
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]