FlyerTalk Forums - View Single Post - Sheraton Dallas North Hotel [Master Thread]
Old Oct 19, 2013 | 2:11 am
  #54  
Starwood Lurker III
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by Seattle68
The lobby remodel is nice, but the elevators need serious work - the lights would go off again and again, but no car would arrive.

When I checked out, internet was on my bill. The manager I asked to remove it said I should have chosen internet as a Platinum amenity - he insisted that it was only free for Plats if taken instead of amenity points, but he took it off "as a courtesy".
Hi Seattle68,

Thank you for your feedback.

May I ask you to provide your reservation details to me via private message here on Flyertalk or by email, so that I can forward this issue to SPG Hotel Coordinator to investigate?

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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