Originally Posted by
jaysona
Since you're E35K have you tried calling the dedicate number? If the ticket is full J international you could also try the concierge, again call the number on the back of your E35K card to get the concierge number for the airport.
Will they actually give this out? I've heard of cases that concierges have not been happy if you call them and not SE, even if you're flying on revenue J.
Also, looks like OP is trying to resolve an issue for a past flight. Concierges can't do anything for this, neither can booking agents on the phone.