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Old Oct 17, 2013 | 7:57 am
  #1950  
AAExPlat
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Join Date: Oct 2009
Location: Austin, TX
Programs: AA LT Plat, UA 1k/1mm+, National EE, IC Plat, Bonvoy Gold
Posts: 2,605
Originally Posted by SFO777
You can always hope I guess, but just because Smisek & Co. screwed up doesn't necessarily mean that Parker or Horton will.
I don't think AA will be "trashed" like UA was/is. There is a lot of emphasis on product and service quality and far less bean counting. I think AA will go the path DL has paved, i.e. solid reliable operation and predictable service and product. Unfortunately, I also think AA will go and HAS ALREADY begun to go the DL way with respect to devaluing elite levels and slashing program benefits. UA cannot do the same because they screwed up the integration so badly and are still running a sub average operation.
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