Sorry about topic heading I am not sure how to change it. Do not use messages boards often.

Does anyone have any experience getting in contact with eservices? My local reservation centre referred me to them. But whenever I call (tried about 20 times) there is no one available and then drops out after 10 minutes. I have tried sending email, nearly two weeks ago now also but received no response , not even an acknowledgement either personal or automatic. Is this normal? I am getting a little anxious as I spent a lot of money on what I thought was a flexible ticket.

Thank you for your guidance.