Yes it is... Follow the links through to email them, and that is the secure centre. Let me know how you get on!
Re waiving fees on the BAPP - I believe Raffles said they stopped doing this. They've certainly never waived mine on my BAPP or SPG cards.
Ok, will confirm when I get some meaningful feedback.
They've never charged me an annual fee on my BA PP since I got it.....6 or 7 years now. Maybe it's a glitch, so I should keep mum!
And yes, forgot to include fx fee waiver as a big plus if it ever actually happens. I wouldn't even mind paying the % fee if they made it worthwhile by, say, offering triple MRs on overseas spend.