I think you had a one off experience, and if it had happened to me I'd probably 1) call again, as we tend to do here, and 2) contact AA customer service to let them know. AA's pages on people with disabilities is
here.
American will provide assistance to individuals with cognitive and developmental disabilities in enplaning and deplaning, and in making flight connections between gates when applicable. An escort is not available to remain with or supervise the customer while in the terminal or in flight.
We recommend that passengers requiring such assistance inform us of this need when making their flight reservations. At the airport, passengers requiring this assistance should be identified to a ticket counter or gate agent.
Passengers who require personal or continuous attending care or who are unable to follow safety instructions from our personnel must provide a safety assistant to travel with them.
Originally Posted by
gungadin
my autistic nephew has been here in america woth us for 3 weeks and is returning to germany . my sister in law arraned special assistance for him and under the impression that someone would make sure he got to the proper gate at cvg i called special assistance. All but got my head taken off by the grumpy short cs person. got the info i needed though . Just was wondering if aa is always so .... mean .. with disabled calls. If so i will suggest he dosn't fly them again.