Originally Posted by
You want to go where?
This was my thought - not simply relying on printouts, but doing things the old-fashioned way, using real rather than electronic information - spotting the empty seats, confirming with neighbors that the seat was indeed empty and noting it down.
Exactly. All it took was a bit of leadership and organisation. This would have made BA shine. Instead, I got the impression that they couldn't be arsed. I'm aware that the move was necessary, but as always it is how it is managed that decides. The fact that the CSD didn't seem to be managing the situation just left the remainder of the crew wondering why they should either.
I may be incorrect, and there may indeed be things I wasn't aware of. But this was the impression I got and was the impression left with the other 3 GCH that I was travelling with. Not a good impression at all.
I shouldn't
have to take the situation 90 - 120 minutes before into consideration. There should always be a plan B. The person in charge of this is the man/woman at the top being paid the biggest wage to do so. If it had happened seamlessly, then the team would have got a /welldone. It was all the people stood twiddling their thumbs while high value customers were left to fend for themselves that left a bitter taste.