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Thread: The Plaza, A Fairmont Managed Hotel
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Old Oct 14, 2013 | 5:30 am
  #136  
Pseudo Nim
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Originally Posted by AM6449
Is it true that room upgrades cannot be used at The Plaza on a free night certificate stay?

I recall being told earlier in the year (by a member of the front desk) that they do offer complimentary upgrades to platinum members based on availability anyways?

Can anyone confirm whether or not this is true based on experience?

Thanks!
Certificate upgrades and Platinum upgrades aren't the same - it's true that you can't pre-upgrade using certificates (anymore), but of course, if you're FPC Platinum, they will upgrade you if available and so on - that's standard practice.
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