I've had this problem the last four weeks at the STL airport. Every week I fill up at the station 1000 feet away, and this week even told the agent it was full as she began checking the car in. Was in a rush to catch an earlier flight so didn't get the receipt, as she said it would be emailed with no charge. Sure enough the fuel gets billed every time. I called once and offered to send in the receipt and was told it happens all the time and would be taken off, still haven't see that happen...

Given that this now has occurred on 4 straight occasions I think the thing that really bothers me is the clear policy of fraud Hertz exhibits. It's not an agent error, its a policy implemented to fleece customers and only deviated if the customer presses for Hertz to not defraud customers. Since my rentals are always corporate I'm always challenged as to whether I should just be lazy and not dispute. My guess is this plays perfectly into Hertz strategy, add 10% margin to every rental charging for "service and fuel".

Almost pisses me off to start bringing the better business bureau etc. into the conversation. In the end I don't pay for the rentals, but the practice just irks me.