Really??? You think the lounge agents should be updating system software on the public computers in the MLL?

No way that's gonna happen. The lounge attendants are rotated frequently, for some of them - their computing skills may barely meet what some of us would consider to be basic computer skills - at best. Updating MLL computers is just not part of their job duties and I doubt some would even be able to be adequately trained to update such a customized OS build.

Finally, I don't even think computers in the MLL are managed by Air Canada IT - their configuration is just way too secure (relatively speaking) to be something AC IT would have done! In fact, I doubt AC IT has anyone left working there who could manage such a configuration.

I suspect the configuration and management of the MLL computers has been outsourced - just like the rest of AC IT - to some firm that was responsible to configure and install them - probably as a one time deal with no recurring maintenance other than for hardware failures. I also suspect that whomever at AC negotiated the contract with the system supplier was probably a weak contract negotiator, I bet the contract has no (or very weak) previsions about keeping the systems and its installed software updated on a regular basis.