Originally Posted by
jimoz1
... rant ...
After all this, i do believe im in the wrong forum for this topic. It was good to get confirmation of the exact rules, and some confirmation that a few others have had similar issues, but id say the readers here are those less likely to be flying jetstar and the like.
Perhaps it would be better if you sent your rants to Qantas, or even Today Tonight.
This was my favourite sentence though: "No one can argue that the longest flight or international flight will USUALLY be the MSC, in most peoples opinions". Luckily the rules are stated and it is not down to the customers opinion, interpretation or perception.
Originally Posted by
savitar
Hey Nux....well you have "assumed" my e-ticket says 1X23Kg....it does not, my ticket says :
Flight number BA7410
From Hong Kong Terminal 1 To Melbourne Terminal 2
Operated by QANTAS AIRWAYS
Booking status Confirmed
Checked baggage per passenger Adults and children: 1 bag (weight restrictions apply)
You may be charged for extra or overweight bags.
So I have "assumed" I will get the 2 X 23kg when checking in as there are no stop overs. However when talking to BA, they are "not sure" as there is Qantas metal in there but all BA flight numbers.
In relation to the Qantas call, The CS person actually said "Qantas has a policy that we will consider this booking a "piece" booking so will apply a piece rule. BUt as you are sapphire we allow 2 pieces for OW Sapphire members as per the Qantas policy". This was a quote from them.
Your e-ticket clearly states your allowance for the Qantas flight, and it is not 2x23kg which was my point. The 2x23kg allowance is clearly shown as only applicable to the BA metal flights.
Not sure how this could be made more clear, I have bolded the section for you.
Qantas used the 'piece' allowance concept for tickets issued prior to 26 Feb 2013, then moved to a weight allowance.
There is no Qantas policy to provide additional baggage allowance to non-Qantas oneworld Sapphire's, but it seems a Qantas CS rep has waived the official policy and provided this to you. This is an exception, not stated policy.
http://www.qantas.com.au/travel/airl...r-destinations