Originally Posted by
savitar
In relation to the Qantas call, The CS person actually said "Qantas has a policy that we will consider this booking a "piece" booking so will apply a piece rule. BUt as you are sapphire we allow 2 pieces for OW Sapphire members as per the Qantas policy". This was a quote from them.
Trouble is here is that the agent has definitely given you erroneous information regarding a sapphire allowance ; the only allowance is for Qantas members and so I would have concerns over the rest too
It does seem moot though since 1x23Kg piece allowance is lower than Qantas's normal 30Kg policy so the piece allowance would be lower.