Originally Posted by
sukn
Q: I purchased an Instant Upgrade ticket and flew in Coach Class. Can I obtain a refund?
A: Instant Upgrade tickets are booked in the Main Cabin. However, Instant upgrade ticketholders who travel in the Main Cabin due to an involuntary seat change, equipment change, routing change, flight cancellation, or missed connection as a result of a late incoming flight may request a travel voucher. The voucher value shall be equal to $0.10 per mile, or $50, whichever is greater, for each flight segment flown in the downgraded cabin. Refunds will be rounded to the nearest whole dollar amount, and can be requested at
www.aa.com/refunds.
Where does it say this? Also, where does his ticket say "instant upgrade"? It's not on the website when making a reservation and it's not in the fare rules, that I can see.