Originally Posted by js80

I'm certainly going to let it go. I didn't mean to imply that I was actually considering calling in over this. Just wanted everyone following this thread to be aware and on the lookout for this kind of thing.

The good news is that the ~80k points I was expecting from my latest statement posted correctly. So this 10k loss was probably just a one time fluky thing.

The only explanation I can think of is that I cancelled one of my two Premiers back in July. I thought I was careful to make sure that I had redeemed all points associated with that sponsor account, but perhaps I made a mistake. Still, if Citi were expiring/forfeiting those points, I would have expected to see a line item for it in my points history. I guess it will remain a mystery.