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Thread: Flight cancellation procedure
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Old Oct 7, 2013 | 10:35 am
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hclee01
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Welcome to FT.

When you click on "Cancel Booking", it merely cancels the flight booking. Your e-ticket is still "available" for use in future, subject to the terms and conditions of the ticket.

To ensure that you do get a refund on your ticket (assuming that your ticket is refundable), you have to call the Reservations Office or eServices Centre for them to physically cancel the ticket and issue refund back to your credit card.
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