Originally Posted by
KathrynInCanada
What gets me is grandparents and kids were never locked out. There was a keypad on the house and that's how the parents got in when they arrive home without keys (because the keys are in the delayed baggage.)
As with Tedgrrrr's venting in another thread, I have problems with people not checking attitude. If getting home to children was the issue, then one parent should have flown ahead, as was originally offered. (And if traveling with 'his gal' was so important to Ted, he should have traveled on the flight he originally booked instead of getting his knickers in a knot over 'his gal' being denied a free standby change and his being told to fly ahead without her.)
There are a lot of true horror stories about how people are treated on AC (and on AP tickets.) These two latest examples are not among them.
I think the common element between both stories is the disdain with which the customers were treated. You weren't present for either incident and have no idea whether or not the
paying customers dispensed any sort of attitude. What's clear from both stories is that the GAs could have and should have treated
paying customers better than they did. You know, just like the 2nd agent did in the CBC story.
As for the keys, of course most of us here on FT would know to never pack them in our checked luggage! But the whole point of these stories is that not everyone's a frequent flyer. Some people expect that buying a seat means they'll sit on the flight and get to their destination,
along with their luggage. While CBC shows a real bias against AC, the good that comes out of these stories is that people are educated on the realities of air travel.
I'd bet dollars to donuts that no one reading this article will ever pack their house keys in their checked luggage next time they fly.