Hi,

I recently had to cancel a flight I had booked in Premium Economy (E class). When cancelling through the 'manage my booking' part of the website, it advised me to contact eservices or my local customer service centre. That proved easier said than done, as I couldn't get through on the eservices phone line and I also sent them an email but no luck in getting a reply.

I would just like to know whether the cancellation refund (booking cost less cancellation fee) is processed automatically, or whether I need to make some sort of claim? The ambiguity for me arises because the website told me to contact eservices, and did not spell out the procedure in any great detail.

Thanks very much in advance for your help